Once tarnished, how can a company repair its negative image and renew itself? This issue will be addressed at Singapore’s Asia Connect Leadership Forum & Networking Marketplace 2017 by opening keynote speaker, Dr Janelle Barlow, best-selling author of ‘A Complaint is a Gift’. Janelle will be speaking candidly on ‘Branding Your Customer Service’ and how bad customer experience (CX) can instantly cost brands millions and take its toll on future brand value and employee morale. The cost of CX initiatives need not be high. However, the cost of ignoring this key concern can be exorbitant.